Please read through our Terms & Conditions carefully prior to engaging in our services. These Terms & Conditions will be enforced on all orders with no exceptions.
Communication
Our main line of communication is via email since it’ll ease our documentation and tracking of your orders and changes.
All bookings and request for quotations is to be made via our website and through our ‘add to cart’ and checkout system. We don’t take bookings via direct email, phone calls, Facebook or Instagram. To view the step by step guide on how to place an order or to request a quotation, click here.
For general inquiries, you can contact us via our storage or studio number, and one of our team will get back to you promptly. Do take note that the phone calls are only available during operating hours. Phone calls are subjected to our availability. If you’ve left a message beyond our operating hours, we’ll get back to your questions via email the next business day.
To set up an appointment with us, please fill up the VIEWING APPOINTMENT FORM.
Do take note that our inventory constantly changes, so please refer to the online catalog for the latest information and prices for all our rentals.
Collection Methods & Appointments
Collection methods available are via self-pickup or delivery (van delivery service provided by JRIM). If you are using a third party delivery, please be ensure of suitable transport and safe handling of rental items. To request for a delivery, just request for it directly with us via our email, mailbox@justrentitmalaysia.com together with your delivery address.
For deliveries, the “Indemnification Agreement for Representative” is applicable. You can read more about this agreement in its respective title. At the moment, our delivery services only cover Selangor and Kuala Lumpur area.
We only open the storage during operating hours. All pick up and returns appointment will need to be set within our operating hours. For deliveries, we will still need to collect and return the rentals to our storage within our operating hours. For customers that opts for self collection, should we require for our delivery partner to drop off or collect the rentals due to a missed appointment, the delivery charges will be taken out of the security deposit.
If you’ve requested for an appointment beyond our operating hours, a service charge of RM 20.00/per every half an hour will be collected during the appointment and is subject to approval. No service charge is imposed for appointments during operating hours.
Rental holding period
The standard rental holding period is up to 5 days. Extensions is to be requested during booking and will only be allowed based on the rental item’s availability. Any rental holding period that is longer than 5 days will incur in a rental extension fee. The rental fee will be calculated automatically during check out based on the dates you’ve selected. The price listed on the catalog is for our standard 5 day rental holding period and not a daily rate (except for certain item e.g. LB020. This item’s rental is calculated per day).
A late return penalty will be incurred if the rental item is returned after the confirmed return date. The confirmed return date will be as stated in the invoice/receipt. A late fee will be charged even for rental holding periods that are less than 5 days. We clear the order based on the dates provided on the invoice and will open that item up for booking a day after the return date. If we’ve cleared your order for 1 day, 3 day, or even a long term rental holding period, please abide to the dates as stated in the invoice. We will impose a late fee if the rentals are returned after the return date stated on the invoice, regardless of the amount of days of the rental holding period selected. No late return penalty will be charged if the extension is approved by us, if you need to reschedule your returns date, contact us first and get a confirmation to avoid the late fee charges. The late fee charges is 20% of the security deposit per day the rentals are returned late to us.
If you’ve somehow picked up the rentals later than the date listed in the invoice, you will not get an automatic return date change (for the full 5 day rental holding period) and the rentals will need to be returned back to us based on the returns date specified in the invoice. If you’d like to change the returns date, contact us first to confirm it.
Bookings & payment
Reservations will only be confirmed upon payment of the booking deposit.
Payment shall be made via transfer/deposit into our accounts. We do not offer payment upon pick up as we are unable to confirm your booking without the booking deposit.
Payment via a cheque must be made and delivered to us a week before the pick up date. Do advise us during the booking process if that is your preferred payment method.
The booking deposit must be made within 48 hours after Just Rent It! Malaysia confirms the availability of the item. By paying the booking deposit, you hereafter agree to Just Rent It’s terms and conditions.
Deposits
BOOKING DEPOSIT
Initial deposit to secure and reserve item. For early birds the booking deposit will be 50% of the rental total. For orders made one month and less from the pick up date, the full rental total is required as the booking deposit. Non-refundable despite cancellation. Only refundable if the item becomes unavailable due to loss or damages.
BALANCE PAYMENT
This applies to early birds, the balance payment is required to be made one week before the pick up date. We will send a reminder email two weeks before your pick up date.
SECURITY DEPOSIT
A security deposit to ensure the safe handling of the rental items. Higher security deposit for high value items [e.g. Photo Booth]. Fully refundable upon safe return of rental item. It can be made in cash upon pick up, or via online transfer during the booking deposit payment or during the payment of the total balance. If you’ve opted to pay it via online transfer, we will transfer it back to you via online transfer after the returns has been made and it will take between 3 business days. All customers are to claim their security deposits within 2 weeks of the returns.
Paperwork
All quotations, invoices, booking receipts, and receipts are done digitally and provided via email. The final receipt will be provided upon request and will be emailed after the return of the rental items.
There will be a rental agreement required to be signed during the pick up (self collection) or drop off (delivery). We advice all customers or their representatives to read through the agreement prior to filling it up with all the information required and also prior to signing it. The customer or representative will have to produce their Identification Card for verification purposes. Failure in doing so will result in JRIM not releasing the rentals to the customer or representative and no refunds shall be issued for the rental total. Only a full refund of the security deposit will be issued.
A copy of the rental agreement can be found in the contract provided in the order confirmation via email.
Do check out the “Indemnification Agreement for Representatives” below if a representative will be picking up (self collection) or receiving (delivery) on your behalf.
Rushed Orders
We have revised our minimum booking allowance to at least 2 days before collection date to enable us to process the order smoothly (check availability of rentals, arrange for our part timers to take the appointment, prepare the items for collection and etc.). It is best to get in your order via our Add to Cart system a minimum of 2 weeks before your requested pick up date. There will be additional fees if you really need to collect within 24 hours. The fees is RM50 (orders made between 13-24 hours) or RM100 (orders made less than 12 hours).
Special Orders
As we do provide special orders and custom order items that are not available in our current stock, any costs born from cancellations or changes in the order after confirmation will be covered by the customer; refunds will not be available.
Cleaning Fees
Before each pick up, we will prep and clean all rental items. JRIM will impose a cleaning fee if the rental items that are brought back to us requires cleaning. The rental items that are brought back to us should be in the same or similar state that they were during pick up. If the item is wrap in bubble wrap or cling wrap, it must be returned in the same way. If it is cling wrapped, the item must be wrapped back to us in a new cling wrap and not using the the recycle cling wrap that does not wrap properly.
The cleaning fee (if applicable) will be taken out of the security deposit.
Damages or Loss
We highly encourage that you check the rental items during pick up and alert our staff of the defects unless otherwise stated in each of the item description. The renter is liable for any damages and/or loss after pick up and for the whole duration of the rental period. Any defects or damages notified after the rentals leaves our storage will be the responsibility of the Renter. To read more on how to handle and clean our rentals, click here.
Since we perform all outgoing and incoming inspections at our storage during operating hours, we highly encourage that all customers be present during both of these inspections to avoid any damages/loss disputes and for a clear hand off. If a customer opts for a delivery or to send a representative, JRIM will continue on with the inspection and claim any damages/loss fees that applies.
Any damages and costs from the damage will come out of the security deposit. If the damages/loss costs more than the security deposit, we are entitled to claim the full market value of the item.
Let us know ASAP of which rental items that are damaged or lost and how many of them that are damaged or lost. This is so that we can order new ones to fulfill future orders. Time is of an essence to us if a rental item is damaged or lost as we have other orders to fulfill. And the most important part is, do not attempt to fix it yourself and let us fix it right.
Indemnification Agreement for Representative
The representative will be accepting the terms & conditions of the rental agreement on the renter’s behalf. We advice all customers to read through the contract provided in the order confirmation via email to read through the full rental agreement that the representative will be signing on their behalf.
In the case that you are sending a representative for the pick up/returns, please provide them with a copy of the invoice instead of your own generated list to ensure that there are no discrepancies. If the list given to the representative is different to the invoice, we will only release the rentals as per the invoice.
This terms are also applicable if you’ve requested for a delivery to be made for you. To avoid any damages or loss fees during transportation please choose JRIM van as your transporter, your item will be deliver to you under JRIM’s handling and our staff will inspect the items with you upon arrival. Once JRIM transport leaves the premise after the drop off, any damages or loss will be deducted from the security deposit. As for the collection, please ensure that the rentals are properly packed and wrapped. Any damages occurring during the transportation due to poor packaging and wrapping by the customer, will be deducted from the security deposit. If you are using JRIM deliveries from our storage to the your premise, any damages or loss will be covered by JRIM. For deliveries, collection and return from customer themselves, the damages or loss will be covered by the customer.
Please have your representative check the condition of the rentals prior to leaving our storage since any damages or loss while the rentals are in the hands of the representative will be taken out of the security deposit paid by the Renter. So kindly ensure that the rentals are also packed properly to avoid any damages during transportation. As any damages that occurs during transportation of the representative will be taken out of the security deposit.
We highly recommend customers to opt for JRIM van or self collection at our storage, and/or to be present for the in-store inspection and briefing by our staff.
Our Rights to Refuse Service
Here at JRIM, we try our best to provide quality service and quality products for you, our customers. We also make it a priority to ensure that our employees are kept in a fun and healthy working environment. To best provide our customers with all the information we could supply, we’ve provided everyone with guidelines via our Terms & Conditions and FAQ page to ensure that all orders are sorted out smoothly and with minimal hassles. In an unlikely event that a customer refuses to adhere to the terms of our services, JRIM has the the rights to refuse service. If any payments were made to us, a full refund will be given back to the customer.
Others
Add-ons to your original order is not allowed. If you’d like to add items to your order, kindly place a new order via the website. We’ll prepare the order together with your original order.
Changes to the booking (i.e. cancelling certain confirmed items) after the booking deposit has been made will not be refunded. However, you will be able to swap with any of our available stock of equal or less value. Refunds will only be given in the case that JRIM is unable to fulfill the booked rental due to damages or loss by another customer prior to pick up. As of December 2017, customers will be able to get a full refund of their payment if the order is cancelled 30 days prior to the pick up date.
For SELF-PICKUP, please ensure that you have a suitable vehicle for the pickup/delivery. Please be noted that we do not accept any pick up truck to transport our item due to high risk of damages and exposure to rain and sun. We’ve provided dimensions on the product’s profile to provide you with the information needed to determine the suitability. If you are unsure of your vehicle’s suitability, do let us know of the model of your vehicle and we will advise you accordingly. We do not offer refunds for rentals that does not fit your vehicle during the day of pick up. It is our right to refuse collection if you come with an unfit transport.
All items should be returned in the condition as it was collected (includes packaging and wrapping).
We are an equipment rental provider, we provide Do-It-Yourself (DIY) event solutions. Hence after pick up support services will be subjected to our availability and only during operating hours. So we highly recommend that you check and make sure that all the rental items are in order during pick up. Please ensure that all questions are made prior or during pick up. We are more than happy to assist you with any questions; even tutorials during pick ups for items that requires installation and/or setup.
For further enquiries beyond what’s listed on our website, send us an email at mailbox@justrentitmalaysia.com
JRIM reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.